KarlSmith User Experience Architect (UEA)

There are a number of papers included with this website;

The role of the Internet in providing Customer Service (eCRM) (web page)

Converting browsers to buyers: exploring what drives consumer
choice in internet e-commerce (launches pdf)

.07712 588787 | Contact Karl | www.karl-smith.com | About Karl Smith

"User experience (UX) is about how a person feels, appropriates, attributes and the emotions engendered when thinking about using a product, system or service.

User experience highlights the experiential, affective, meaningful and valuable aspects of human interaction and ownership. It also includes a person's perceptions (driven from a subject expert/specific experience, people know their life and experience intimately) of the practical aspects such as utility, ease of use and efficiency of the system". Quote by Karl Smith © 2000.

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